CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
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April 25, 2023
Don't let poor customer service cost you sales and damage your brand reputation. Forrester suggests our CX Assurance Platform can result in a 334% ROI.
August 23, 2022
Self-service is key to IVR success because the true cost of manual testing is a lack of visibility into your IVR system.
July 19, 2022
For call centers, the cost of relying on outdated, reactive testing methods is far greater than the cost of becoming proactive.
June 15, 2022
Delivering great customer experience is key to building constituent trust. But great CX delivery systems are growing more complex every day.
May 18, 2020
Customer Experience (CX) is a differentiator that will set you apart from your competition. Learn the importance of showing its ROI.